Cognificance

Cognificance

About the significance of machine cognition

Cognificance

About the significance of machine cognition

Gartner overstating RPA benefit?

This article by Horses for Sources really piqued my interest.

The statement that is being questioned is "96% of clients are getting real value from RPA" - made by Fran Karamouzis at the Gartner Sourcing & Strategic Vendor Relationships summit in London last week (May 22-23).

The true value of Gartner's "Magic Quadrant" product has always eluded me (excepting, of course, the obvious financial value to Gartner). This type of market and vendor analysis is wishy-washy enough, of course, to rouse interest. Enough interest to sell market analysis reports for tremendous sums of money.

I'm 100% with the article's author, Phil Fersht: while RPA is a useful tool that is gaining intelligence through the addition of AI technology, Mrs. Karamouzis' statement just isn't realistic. I doubt there are 96% of clients of
any IT project getting real value from their investment. After all, many IT projects simply fail - and RPA projects are amongst these. Even Gartner indicates that IT project failure is a real issue. And in 2012, Gartner published a study of failed IT projects, indicating that the failure rate was between 20 and 38%, depending on the project's magnitude.

With that in mind, one would need to reduce the client list to those clients whose projects were a success. Even then, 96% "real value" still seems high, though it always depends on how you define "real value"… if you keep it as wishy-washy as Gartner's Magic Quadrants, then I'm with you!